Who QTI Serves
QTI's Get It Done Right! products and services are for any
manager with a team who wants to get a job done. Whether
you work in
a large office, or have a small company of your own, whether
your team works with computers, with paper, or with machines,
QTI products and services will help you solve problems
and improve your processes. You will learn to create and sustain
a team that works together to deliver high-quality results
on time and under budget.
How QTI works with Managers and Project Managers
I believe that you and your team are already expert at what
you do. That expertise comes from your experience. I help
managers and teams review their own experience and clarify
the issues
and problems you face. Becoming part of the team, I help
you
define your opportunities and your problems clearly, and
define a solution.
Our key tools include:
- The no-blame environment. Anger, criticism, and blame
don't help the team or the bottom line. I share methods of
eliminating blame, focusing on a clear understanding of the
real issues with realistic optimism and cooperative teamwork.
- Gap analysis. Any problem or issue can be defined as a
gap between where we are and where we want to be. First we
define where we are, then we define where we want to be,
and then we plan a course from one to the other. This works
for growing a business by realizing a new opportunity, solving
a problem with a project, or improving individual or team
skills by training your team or hiring new people.
- A coaching approach to management. People tend to do what
their bosses expect of them. So, I'll show you how to expect
the best from your team—and help them achieve it.
- Modeling leadership. As I use these tools with you, and
teach you to use them with your team, we share leadership
and self-management tools so that the whole team moves up
together.
You can learn these tools through our free downloads and
free Get It Done Right! electronic newsletter, through
purchasing books and other products, or by having me provide
consulting,
coaching, and training services customized for your team.
Get It Done Right! Products
The project management tools focus on unique, one-time jobs
that require their own plans. Other tools, such as our free
??MeetingManagement
guide and my book, Perfect Solutions for Difficult Employee
situations, focus on helping you develop your team. Click
here to see all our products and free downloads
QTI Services for Managers and Project Managers
I create custom solutions for my clients, including:
- Project Management Consulting. I can help you and your
team define and kick off a new project, or rescue one that
seems to be in trouble.
- Leadership Consulting and Facilitation. I can help you
and your team with strategic planning, including the development
of vision, mission, and values.
- Project Management Training. I can provide standard or
customized training in project management, so that everyone
on your team will learn how to get it done right! and you
will self-management and develop customer service within
your team.
- Process Quality Improvement. Drawing on methods from my
book, Quality Management Demystified, I help you and your
team change the way you work so that you change the results
you get. Work smart for a better bottom line by preventing
mistakes and developing a cycle of continuous improvement.
Because every company is unique, I work with each new client
to plan a solution. If you're interested,
go to the contact page and send me a message for a free
consultation.
Case Study 1: Project Management Brings Profit
The Opportunity and the Problem. A medium-sized engineering
company in Virginia had a computer services division in trouble.
The
department was originally designed to provide computer support
inside the company. The good news was that their clients
had asked them to provide computer services, so they had a
chance
to make money from a former cost center. The bad news, however,
was that they couldn't even keep their own company's computer's
running.
How QTI helped. QTI provided these services:
- Initial consultation. At no charge, QTI consulted
with the departmental manager to define the opportunity and
the problem, and outline a solution.
- Team training in project management. Sid Kemp, President
and Senior Consultant of QTI, came to the client and trained
the computer services team in project management. Each team
member learned how to manage his or her own work, planning,
doing the work, and delivering results. Managers and team
leaders learned how to plan and manage entire projects and
lead their teams to success. QTI provided an inexpensive,
customized, highly effective two-day training.
- Design of the new department. QTI consulted with
the department managers to design the new department. QTI
took their initial outline and created a design of a new
department and a project plan to create the department.
- Consulting leadership. QTI provided ongoing consulting
to key managers. With our help, the managers defined their
entire set of computer systems, solved current problems within
the company, and began to make money providing computer services
for clients.
Results. Before this company engaged QTI, the computer services
department was a major cost center for the company, and email
systems were unreliable. Things had gotten so bad that the
prior department managers were asked to leave, and the new
managers
were told that if they did not solve the problems in short
order, they would be out, too. At the end of the contract,
the company's
own email and computer systems were reliable and fully documented.
Also, the computer services division was fulfilling several
contracts that brought net revenue into the company, making
the department
a profit center. The managers not only kept their jobs, they
were also highly appreciated by senior management.
Case Study 2: Leadership and Values Development
The Opportunity and the Problem. The head of a department
of about 20 people saw an opportunity to help his team of auditors
and inspectors provide greater value to the government
agency
they served. In addition, the team had occasionally been
challenged regarding the appearance of impropriety. The department
head
felt that if the team could define it's own values and
update its vision statement, it would be beneficial.
QTI Services. Sid Kemp, President and Senior Consultant
of QTI, came in as a facilitator for an inexpensive half-day
brainstorming
session. We introduced the idea that it is valuable to
define your values clearly as a team and be able to share them
with
others. The team brainstormed over 20 ideas, and put together
notes towards a new values statement, plus a revision of
its vision and mission. Over the next few weeks, with
free assistance
from QTI by email, the team completed its new vision, mission,
and values statement. This statement guides them in their
daily work, and also defines what they can do in unusual
situations,
such as when they are asked not just to determine compliance
with regulations, but to recommended changes to regulations
and policies based on their own research.
Results. The new mission statement is distributed
as part of the departmental literature, and is part of the
ongoing
training
of the team. New team members come in regularly through
rotation. The new vision, mission, and values statement reduces
the
cost of training and increases the speed at which new team
members
become effective. The statement also protects the team
members in cases where they might be accused of impropriety
or misconduct,
as they can explain their actions based on an official
document, and the training they received in the creation of
that document.
Lastly, the process of coming together to define their
own vision and values helped a team of very diverse individuals
increase
their respect for one another and their ability to work
together.
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