Small Business - How QTI Works With You
Starting where you are
Hi. I'm Sid Kemp, President of QTI. I hope this page will
give you a feeling of how I work with my clients and students
in my classes. When I meet a new client, I ask two questions:
- What are your three biggest opportunities?
- What are your three biggest problems?
When I hear the answers, I get to know where you, as a business
owner or manager, are right now. What concerns you? What language
do you use to think about your business? What do you think
your next step is?
Generally, answers fall into a few categories. Whatever I
hear, I work with you where you are. Do any of these sound
familiar?
- "I really don't know what our opportunities and
problems are." In that case, I say, "Your
first project is to find out!" If you say this, I
help you see exactly what matters most—to your dreams
or to your bottom line.
- "We need to grow." Or, "We need new markets." Or, "We
need to solve our productivity problems." When
I hear something like
this, I know that the person needs some support to get
focused. The camera is pointed in the right direction,
but the lens is set to the wrong distance. The picture
is fuzzy. The idea needs to be sharpened so that we can
know what the problem is and then plan a solution. Let's
see how one common phrase, "We need to grow," might
have many different meanings.
New client: We need to grow.
Sid: What do you mean by "grow"?
New client: We have only one major client. If
we lose that company, we're in real trouble.
Sid: So you need more clients. What does your
one client like about you? How could you find more clients
who want the same thing?
. . . or . . .
New client: We need to grow.
Sid: What do you mean by "grow"?
New client: We just aren't selling enough to meet
expenses each month.
Sid: So you need to sell more. Could you sell
more to your current customers? Or do you need to find
new customers? Or, maybe you could cut costs and not
need to grow.
. . . or . . .
New client: We need to grow.
Sid: What do you mean by "grow"?
New client: We're busting at the seams. There's
no room for a third of our staff.
Sid: So you need a bigger building. Or maybe people
could work from home? Or maybe it's time to open a second
location?
In simple conversations like this, my clients take a
big first step toward Getting it done right! They begin
to define the problem. It's like going to a doctor. If
we're not willing to say what hurts, we're going to end
up getting the wrong treatment. But if we name the symptoms,
we can find the cause. If we can find the cause, we can
fix the cause.
- A clear opportunity, but not knowing how to get there. A client named Jim came to me and said, "I need a new name
for my company, but I don't know how to pick it." In
a case like this, I point out that clients already know a
lot of what they need to know, but they don't know it all.
Jim knew what his company did, but he didn't know how to
name a company. So we put our heads together. He had an idea
and I knew how to name things. 17 minutes later, his company
had a great name. If you want to see it, go to www.peoplesmarttools.com.
- A
clear problem, and no solution in sight. In that case,
we open up the
Get It Done Right! toolkit, cut the problem down to size, and serve
up a solution.
What you can expect
Get It Done Right! is clear, practical project management
for your company. I work with you in a friendly, supportive
way, to bring out
your best. We get focused, we remove roadblocks, and you and
your team succeed. When working with QTI, you can expect:
- A clear definition of your problems and opportunities
- A
plan that starts where you are, and gets you where you want
to be, step by step in the right order, affordably and at
a reasonable pace.
- Support as you plan, do, and follow through
to Get it done right!
- The
highest-quality communication, feedback, and customer service every
step of the way.
Our values
QTI wants to work with clients who share our values:
We value our customers-your experience is expertise. We know that you
are the expert in your own business, and we help you leverage that expertise.
| Respect |
QTI believes that each person and organization is unique, and
each of us should be encouraged to set our own direction. |
| Service |
QTI seeks to benefit its customers, its team, society, and
the world that sustains us. |
| Innovation |
QTI helps clients solve problems and take advantage of opportunities
through innovative methods and creative problem solving, and
supports clients seeking creative solutions and avenues. |
| Teamwork |
QTI believes that people and organizations communicating well
and working together harmoniously can get more done than we can
working alone. |
| Integrity |
QTI guarantees what we do, and we stand up for our successes,
and own our mistakes and learn from them. |
| Shared success |
QTI believes that the only goal worth striving for is a goal
that benefits everyone involved. |
The Get It Done Right! approach
Get It Done Right! is project management you can really use.
In my books, articles, consulting, and training, I put project
management into plain language. Then we apply simple methods
to your situation—taking you from where you are to where you
want to be. The key is teamwork. I provide support so that
you can make your team more effective. You become a more effective
leader, and your team learns how to get it done right! with
you
at the helm.
Our uniqueness
What makes QTI different is the way we focus on the expertise
you and your team already have. We help you work smarter, instead
of doing the work for you.
Many consultants offer either canned solutions with a one-size-fits-all
mentality, or expensive services where they do all the work
for you. QTI has found a better, cheaper approach. You are
already experienced.
You also have some expertise. We help you figure out what
your gaps are, and teach you how to close those gaps. You become
able to lead
your team and get everything running smoothly. The first
time around the track, you'll need a little help from us. The second
time, less.
Eventually, you and your team are running on your own, and
QTI is in the background—your pit crew just in case things
break down, your coach for when you are ready to try something
new. We save you
money by making you and your team more effective.
Call to action—Products and services
QTI's Get It Done Right! package has plenty of books, products,
and services to fit your budget and get you started right
now with project management you can really use. Click
here to see the Get
It Done Right! Products and Services page.
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